Returns & Refunds Policy

At Mazeshirt.com, customer satisfaction is our top priority. Because all of our products are custom print-on-demand items made specifically for you, we want to ensure you are completely happy with your purchase.

Please read our policy carefully to understand how replacements, returns, and refunds are handled for damaged, defective, or misprinted items.

1. 30-Day Replacement & Refund Guarantee

We offer a 30-day guarantee for replacement or refund if you receive an item with quality issues. You must submit your claim within 30 days of package delivery.

✅ We offer a free replacement or 100% refund for:
  • Print issues: Faded, misaligned, blurry, or incorrect design printed.
  • Product defects: Torn fabric, broken seams, holes, or wrong size/color shipped compared to your order.
  • Damaged in transit: Package arrives severely damaged or broken.
  • Lost in transit: Tracking indicates package was lost or returned to sender by carrier error.

2. How to Submit a Claim (No Return Required)

In most cases involving defective or misprinted items, you do not need to ship the physical item back to us. This saves you time and return shipping costs.

Simply send an email to [email protected] with the following details:

  1. Your Order ID (e.g. #MS12345).
  2. A clear photo or short video showing the issue (e.g. print flaw, damaged area, or size tag measurement).
  3. Your preference: A Free Replacement or a Full Refund.

3. Non-Refundable Situations

Because each garment is printed individually upon order placement, we cannot accept returns or offer refunds for customer-side errors, including:

  • Incorrect size ordered (Please carefully check our Size Chart on the product page before placing an order).
  • Incorrect shipping address provided at checkout.
  • Change of mind or accidental purchases after the 12-hour modification window.
  • Items damaged by customer misuse, improper washing, or normal wear and tear.

4. Order Cancellations & Modifications

You may cancel or modify your order (change size, color, or shipping address) within 12 hours of placing it. After 12 hours, your order enters the automated production queue and cannot be canceled or modified.

5. Refund Processing Time

Once your claim is approved:

  • Replacements: Dispatched within 3 – 5 business days.
  • Refunds: Issued back to your original payment method (Credit Card, PayPal) within 3 – 5 business days depending on your card issuer / bank.

Need Help With A Return Or Refund?

If you have any questions regarding an order issue or need to submit a claim, please reach out to us:

Customer Support Email: [email protected]
Business Hours: Monday – Saturday (9:00 AM – 5:00 PM EST)
Website: https://mazeshirt.com